RETURN POLICY

We have created a very easy return procedure in order to make your online shopping experience pleasant, even when you are not fully satisfied with your purchase.

You can return any item purchased on our store within 14 days from the delivery date.

Here’s how:


1. Make sure the items are in the same condition you received them in, with all tags still attached.


2. Complete the online Return Form within 2 days after receiving the products.


3. Complete the Return Form found in the package and prepare the package for delivery.


4. Contact a courier at your choice to pick up the package. You are responsible for the return shipping cost and you will have to pay for the return shipping cost upfront and at your own expense.

Your return will be accepted within 3 working days from the delivery date at our location. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you.

 

Notes:


We cannot accommodate exchanges at this time.


Send your return from the same Country in which you placed your order.

We will not be able to accept returns from different Countries.


Send the package to the following address:

Monocult, 
Blv. Lascar Catargiu 38, Sector 1, Bucharest
Phone: +40 (0)755 38 38 38

 

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

a.Complete the online Return Form and sent to us within two (2) days after receiving the products.

b.The products must not have been used, worn or washed.

c.The identification tag must still be attached to the products, which constitutes an integral part of the item.

d.The returned products must be in their original packaging.

e.The returned products must be delivered to us within fourteen (14) days of when you informed us of your decision to withdraw from the contract.

f.The products must not be damaged.

If you have fulfilled all requirements set forth above, we will send you a confirmation email and fully refund the price of the returned purchased products. You are responsible for the return shipping cost and you will have to pay for the return shipping cost upfront and at your own expense. You will be notified if the returned products cannot be accepted because they do not comply with the conditions indicated in letters a), e) and f) of the previous paragraph. In this case, you may choose to have the purchased products redelivered to you at your expense. If you refuse the above delivery, we reserve the right to retain the products and the amount paid for your purchase of the products. You will also be contacted if your return cannot be accepted because it does not comply with the conditions indicated in letters b), c) and d) of the preceding paragraph. In this case you may choose to have the purchased products redelivered to you at your expense. Should you refuse this delivery, we reserve the right to retain the products and the amount indicated for the decrease in refund, due to the decrease in value of the returned products.
For further assistance, read the Terms and Conditions in full or contact us, we will be happy to assist you.

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